Refund & Cancellation Policy

Custom mobile app and digital product work involves discovery, planning, design, engineering, scheduling, and allocation of specialist time. Once an engagement begins, work and resource commitment typically start immediately or according to the agreed plan.

Because of that, refunds are not handled like retail eCommerce returns. Each request is reviewed against the applicable agreement, work already performed, committed resources, completed or approved milestones, and any non-refundable third-party costs.

Exact pricing, deposits or advance payments, milestone schedules, and final payment terms are defined in the proposal, quotation, Statement of Work, or other written agreement for each engagement.

Different projects may use different commercial structures. This policy provides a general framework; it does not invent a universal refund percentage or a fixed calendar refund window.

Where an advance or deposit is required to reserve capacity or begin work, that payment is applied to the engagement as described in the project documents.

If work has not yet begun and the engagement is cancelled in writing before kickoff, we will review whether any portion of the advance can be returned after accounting for administrative setup, reserved capacity, and costs already incurred. Outcomes depend on timing and the written terms of that engagement.

If work has begun, the advance is generally applied against work performed and costs incurred. Unused amounts, if any, are assessed case by case.

If a client cancels after work has started, ${brandName} will invoice or retain fees for:

• Work already performed
• Completed milestones
• Approved deliverables
• Non-cancellable third-party expenses incurred for the project
• Other committed costs reasonably attributable to the engagement

Amounts corresponding to unperformed future work may be eligible for adjustment or refund where the project documents allow and where those amounts have not already been earned or committed. There is no automatic full refund once substantive work is underway.

Payments tied to completed milestones or approved deliverables are generally non-refundable, because the corresponding work has been performed and accepted (or deemed accepted under the project process).

If a milestone was paid in advance and later cancelled before that milestone work was performed, we will assess the unused portion against actual progress and costs at the time of cancellation.

Costs paid to or reserved for third parties (for example paid APIs, cloud resources, licensed assets, app store fees, or specialist tools purchased for the project) are typically non-refundable once incurred or committed, unless the third party itself issues a refund that can be passed through.

Changing project direction or expanding scope is not the same as cancelling. Scope changes are handled through change requests and revised commercial terms. Fees already earned for prior work remain due.

If you believe you were charged twice, paid the wrong amount, or received an incorrect invoice, contact us promptly with the payment details. Verified duplicate or erroneous payments will be corrected.

Send a written request to info@appstus.com including:

• Your name and company (if applicable)
• Project or invoice reference
• Payment date and amount
• Reason for the request
• Any supporting details that help us review the matter

We will review the request against the applicable agreement and project status and respond with the outcome. Assessment timelines vary with complexity; we aim to acknowledge requests promptly.

If a refund is approved, it will be issued using a reasonable method related to the original payment where practical. Processing times depend on banks, payment providers, and the payment method used.

If you believe a payment was unauthorized, duplicated, or that agreed services were not delivered, contact info@appstus.com first so we can investigate and work toward a fair resolution.

Initiating a chargeback or payment dispute without first contacting us can delay resolution and may complicate review of project records. We encourage direct communication as the primary path for billing concerns.

Where a signed proposal, Statement of Work, or service agreement contains specific cancellation or refund terms, those terms control for that engagement. This policy fills gaps and explains our general approach for custom services.

Refund and cancellation requests:

• Appstus
• Email: info@appstus.com
• Website: appstus.com